[Last revised: 6 October 2019]
Through this page, NIOC Exchange (summarizes you about our policies regarding the collection, use, and disclosure of the information we receive from the users through the company websites and the related applications.
We always ask for personal information from users only because it is required by the law to collect such information or it is relevant for specific purposes. Any non-required information can be provided voluntarily, and you get to decide whether or not to provide this information. In case you decide not to provide us with the information, you may not be able to access all our services.
By using this site, and our services, you agree to comply with this policy. If you find the terms of this policy not acceptable, please refrain from using our website, services, and application.
We work in compliance with the personal information processing rules mentioned in the General Data Protection Regulation (GDPR) within the European Economic Area (EEA).
- INFORMATION WE COLLECT
Below listed are the types of information we collect when you register to use our services.
- Information you provide to us at registration
When you register with us to create an account, you will provide us with personal information that includes contact information – email address, name, and password. You may also choose to provide us with your phone number for 2FA verification process through SMS, or Google Authenticator which helps in ensuring improved security.
- Information we collect when authenticating user identity
In order to stay compliant with the global industry regulatory standards including Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Know-Your-Customer (KYC), we require users account to undergo an identity authentication process at both personal and enterprise levels. This requires us to collect information for formal identification.
Below given is the information we collect as you use our services.
- Service Usage Information
When you use our platform, we monitor and collect information related to your use viz. access, device identification, date & time, browser type, operating system, and IP address. All such information will be directly obtained by either NIOC Exchange or through any third party services. The information collected is used to ensure our interface is accessible for users across all platforms and it might also be used during instances of criminal investigations.
- Transaction Information
Regardless of personal and enterprise user accounts, we gather transaction information such as account balances, deposit snapshots, trade history, order activity, withdrawals, and distribution history. The transaction data is supervised for suspicious trading activities to maintain user fraud protection and legal case resolution.
WHY DOES NIOC COLLECT THIS INFORMATION?
- To provide and maintain our services
We use the information collected from you to deliver our services and verify user identity. We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.
- To protect our users
The information gathered will be used to protect the users’ accounts and archives on our platform. We record IP addresses and cookie data to guard against automated abuse such as hacking, phishing, spam, and Distributed Denial of Service (DDoS) attacks. We use the information collected to protect our platform users’ accounts and archives.
- To comply with legal and regulatory requirements
We respect the privacy and security of the data you share with NIOC Exchange and thus comply with all regulations, governmental requests, and user-generated inquiries. We do not disclose any of your personal information to third-party sources without proper/prior consent from our legal case team, or the user.
We also monitor trading activity in order to detect suspicious behavior and prevent potential loss of funds due to fraudulent activities.
- To measure site performance
We actively take part in measuring and analyzing data to identify how our services are used. This is done so as to understand how our services are used, improve our platform’s performance, and resolve issues if any.
- To communicate with you
The personal information we collect like email addresses will be used to interact directly with users when providing customer support. If you do not have your information confirmed, we will not be able to respond to your request or queries. All communications are internally reviewed for accuracy and kept confidential.
HOW DOES NIOC EXCHANGE PROTECT USER DATA
At NIOC Exchange, we equip multi-layered security to ensure user data is not abused, lost, or altered. A few of our data security measures include;
- Secured Sockets;
- PCI Scanning;
- Layered Encryption Technology;
- Internal Data Access Restrictions;
- Strict Physical Access Controls.
Though it is impossible to guarantee 100% secure transmissions of data over the internet and any forms of electronic storage, we do our best to ensure the safety of your data. Thus, we also request you to understand and take the responsibility to independently take safety measures to protect your personal information.
In case of suspicions regarding your personal information being compromised, especially information related to account or password, please lock your account and reach out to our customer service at the earliest.